Proficient Plumbing Solutions, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, and communications.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and service address
- Service Information: Details related to plumbing services requested or performed
- Payment Information: Billing details necessary to process payments
- Communication Data: Messages, call logs, and appointment history
2. How We Use Your Information
We use your information to:
- Schedule and provide plumbing services
- Communicate appointment confirmations, updates, and service-related notifications
- Send estimates, invoices, and payment reminders
- Improve our services and customer experience
- Maintain internal records and comply with legal obligations
3. SMS/Text Messaging Communications
By providing your phone number, you consent to receive text messages from Proficient Plumbing Solutions, LLC related to:
- Appointment scheduling and reminders
- Technician en route notifications
- Service updates and follow-ups
- Billing and payment communications
Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at (512) 269-0209.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share your information only in the following situations:
- With trusted service providers necessary to operate our business (e.g., payment processors, scheduling software)
- When required by law or to protect our legal rights
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse.
6. Your Privacy Rights
You may request to:
- Access, update, or correct your personal information
- Request deletion of your information, where applicable
To make a request, please contact us using the information below.
7. Third-Party Services
Our website and services may utilize third-party tools and platforms. These providers have their own privacy policies governing how they handle your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Proficient Plumbing Solutions, LLC
Phone: (512) 269-0209
Website: proficientplumbingaustin.com
